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OZ/OOPS! Newsletter


SCOOPS! Newsletter Spring, 1994


MAINTENANCE FOR YOUR COMPUTER

As you probably know, backing up is a very important part of the preventive maintenance routine for your computer. You should back up your OOPS!® data files on a regular basis. The rule of thumb is you need to back up only as often as you are willing to retype everthing you have entered since your last backup.

There are some other preventive maintenance measures you can take to protect your investment in your computer, its applications, such as OOPS!®, and your time . . . disk utilities, surge protectors and powering down.

Keeping your computer in a controlled environment may not be possible in your situation. Therefore, you need to be extra careful to prevent hardware problems or at least catch them early. One of the most common hardware problems that can affect OOPS!® (or any application) is bad sectors on the hard disk. When your data files get written to bad sectors, you cannot read your data. To guard against bad sectors, a bad FAT (file allocation table) and other problems, you should run one of the disk utilities on the market on a regular basis. A disk utility, such as Norton Disk Doctor (The Norton Utilities), will check for and correct minor disk problems before they become major. Again, rule of thumb, only do it as often as you are willing to start over from scratch if you lose your entire hard disk.

If a disk problem occurs and you call a service technician to fix your machine, the chances are good that the first thing the service person will do is run a disk utilities package and many times this simple procedure will correct the problem, but time is lost and you still get charged for a service call. It is cheaper and faster to have such a package in-house and installed so you can use it yourself and avoid the lost time and expense in calling a technician.

If you have a problem in OOPS!® and call for support, our technical people will try to determine whether the problem is software or hardware. This is not always an easy task, but a disk utility helps to rule out hardware problems. You may be asked to run a utility, especially if you get a message like "Disk Write Error" or "Disk Read Error" from DOS. If you do not have a way to analyze your hard disk, there will most likely be a delay in getting your OOPS!® problem corrected while you call a hardware service technician.

Another good and simple computer PM procedure is to install a surge protector. PCs are quite susceptible to power surges; surge protectors are inexpensive and can be purchased at computer and hardware stores. Make sure you buy one that is fused.

Finally, simply turning your machine off when it is not in use makes it less vulnerable to accidents from power fluxes, snooping, etc. If you cannot turn your machine off, at least exit from OOPS!®

You already realize the importance of preventive maintenance for your equipment or you would not be running OOPS!® Your computer needs PM too.



FAXING TECH QUESTIONS

When you have a question for OOPS!® tech support, one way to get it answered is by fax. When you fax a question or a problem, it is important to include the following general information:

    Your company name
    Your name
    Your fax and telephone numbers
    When you can be reached
    Specific information on your problem or question
    -- Circle what is unusual or wrong):
    Description of what was going on when the error occurred

Faxing is particularly useful for custom reporting questions. Your fax should include:

    Print screens of any error messages i.e. "Cannot Open File"
    Any error messages
    Sample page of report (NOT entire report)
    Description of what is wrong or what you would like.

Faxing is a good way to get your OOPS!® questions answered. It is especially useful if you are away from your telephone a lot and are hard to reach. The next time you have a question, try faxing it to our technical support fax hotline at (412) 364-9088.















Technical Tip:

For Inventory custom reports, the special condition
    RESCODE = "M" AND ONHAND GT TOT3
will show you all parts where you currently have more than you used for the entire year 1993.