Phone, Fax or MODEM
Have you ever wished that the OOPS!® Technical Support people could see
what your system is doing when you have a problem? Have you noticed that
your support contract says "phone, fax and MODEM support?"
If you have a modem, and an interactive communications package, we CAN look at your system when you are having trouble.
While regular communications packages allow file and message transfers
between machines whose modems are connected via a telephone line, interactive packages allow file and message transfers plus
true interaction. The host machine responds to input from both its own
keyboard and the remote machine's keyboard. What is displayed on the
host machine's monitor is also displayed on the remote's monitor. This
allows the remote to run programs such as OOPS!® on the host machine.
There are currently OOPS!® customers using this method to link their
plants in different states. Dolco Packaging has plants in Georgia,
Indiana, Texas and Washington. They use pcAnywhere to communicate OOPS!®
data and other information between locations. Steel Technologies (see
Miss OOPS!) which has plants in Kentucky, Maryland and Michigan also
uses pcAnywhere. One of their most interesting achievements involves
getting their OOPS!® reports to their corporate office. Corporate dials
the plant, goes into OOPS!® and runs the reports with the output routed
to the printer at corporate.
If you have a modem and pcAnywhere, OOPS!® Tech Support can provide you
with assistance using this advanced method. If you have some other
communications package, let us know what it is and we will look into
acquiring it too. As the old saying goes, "It's the next best thing to
User Profile - Miss OOPS!
Two years ago, Sally Novick would have laughed at the thought of anyone
ever calling her "Miss OOPS!" Now a dedicated user, she considers it a
Describing herself as a backwoods girl from the small town of South
Branch in Northern MO, Sally had no computer experience before joining
the Engineering Division of Steel Technologies in Canton, MI.
Maintenance management software was a totally alien concept. A program
was something you watched on television.
All that changed when Sally met OOPS!® "Not right away, of course," she
admitted wryly. "OOPS!® had been installed, but it wasn't up and
Initially, Sally was nervous and had serious doubts. She was more than
daunted by the prospect of learning to use the system. "I thought the
computer would explode, or break, or get stuck if I toughed the
keyboard." "My background was waitressing. I didn't know anything about
programming. At the time, my only technical experience was the remote
control on my TV. I hadn't even tried the automated windows at the
bank!" With help from Dave Werdan of the Elkton, MD plant, who taught
her how to use the computer and introduced her to OOPS!®, and with the
support of George Walter, Rich Mette and others she found, to her
surprise and relief, that OOPS!® was extremely user-friendly -- a term that was previously unknown to her.
"You hardly need the manual," she enthused. "The program is so well
written that the screen almost talks to you. It's great being able to
pop in an out of menus, entering data here, correlating it there,
keeping track of inventories or repairs or equipment. It's so useful in
so many different areas and types of jobs."
Aftering mastering the OOPS!® basics, Sally expanded her system by
adding pcAnywhere -- the software communications package that interfaces
with other computers via modem. "Having the ability to exchange
information electronically with OOPS!® programs in our other plants is
wonderful. With pcAnywhere, I can phone their out-of-state computers and
be 'on-line' with them, accessing their files or transferring mine."
Sally has plans to make use of the DOCTOR OOPS!® module by developing
full trouble-shooting guides for operators, electricians and mechanics.
"Running OOPS! is addictive.' she concluded. "The interaction of -- 'if I
do this, can I do that? -- is fascinating. And best of all, personally,
it's good to know I'm not too old to learn something new."